TRAI New Rule : In a major development, the Telecom Regulatory Authority of India (TRAI) has announced a new rule that will significantly impact mobile users across the country starting May 15. The new regulation is aimed at curbing spam and fraudulent calls, but it may also introduce unexpected changes for regular users. Here’s everything you need to know about the upcoming rule and how it may affect you.
What Is TRAI’s New Rule Effective from May 15?
TRAI has mandated the implementation of the “Caller Name Presentation” (CNAP) service by all telecom operators. Under this rule, whenever you receive a call, the caller’s registered name (as per their telecom records) will be displayed on your screen—even if the number is not saved in your contacts.
Key Points of the New TRAI CNAP Rule:
- Applies to both prepaid and postpaid users.
- Caller’s registered name will be shown during incoming calls.
- Will override saved contact names (in some cases).
- Aims to reduce fraud and unwanted telemarketing.
- Telecom operators must comply by May 15, 2025.
Why TRAI Introduced This Rule
This rule is designed to enhance transparency and safety in mobile communication. With rising complaints about spam calls, scams, and impersonation, TRAI believes showing verified caller names can help users make informed decisions about picking up calls.
Benefits for Users:
- Improved call screening ability.
- Reduced chances of falling for scam calls.
- Enhanced protection for elderly and vulnerable users.
Challenges Ahead:
- Privacy concerns over name display.
- Discrepancies in name records across telecom databases.
- Technical hiccups during initial rollout.
Impact on Regular Mobile Users
This rule is not just for businesses or telemarketers. Every mobile user will experience changes in the way calls appear. If your SIM is registered under a different name (like a family member), that name will be shown instead of yours.
Possible Scenarios:
- If your SIM is registered under a company name, that will show.
- People using numbers not in their name may face identity confusion.
- You may need to update your KYC to reflect your real identity.
How to Check and Update Your Registered Name
To ensure your correct name is displayed during outgoing calls, it’s crucial to check and update your telecom records.
Steps to Update Your Name with Telecom Operators:
- Visit the nearest customer care center.
- Carry a valid ID proof and address proof.
- Request for KYC update or name correction.
- Some operators allow online updates via their apps or websites.
Required Documents:
- Aadhaar Card
- PAN Card
- Voter ID
- Driving License
Telecom Companies’ Response and Preparation
Major telecom players like Jio, Airtel, Vi, and BSNL have begun backend integration and testing to meet the deadline. They are also launching awareness campaigns to inform users of the upcoming changes.
Preparedness by Operators:
| Operator | Implementation Status | App Notification | Online Name Check Available | Customer Support Ready |
|---|---|---|---|---|
| Jio | In progress | Yes | Yes | Active |
| Airtel | Near complete | Yes | Yes | Active |
| Vi | Testing phase | No | Limited | Active |
| BSNL | Starting rollout | No | No | Moderate |
| MTNL | Delayed | No | No | Inactive |
| Tata Tele | In planning | No | No | Not ready |
| ACT Fibernet | Not applicable | N/A | N/A | N/A |
Public Concerns and Expert Opinions
While many users welcome the move as a step toward transparency, some have raised serious concerns about personal privacy. Legal experts and data protection advocates warn about the potential misuse of name data, especially in cases of sensitive or female users.
Expert Take:
- “Good for stopping scam calls, but TRAI must ensure user data protection.” – Cyber Law Expert
- “There should be an opt-out option for people with safety concerns.” – Privacy Rights Activist
What You Should Do Before May 15
To prepare for the upcoming rule change and avoid any future trouble, follow these steps:
Action Plan for Mobile Users:
- Check under whose name your SIM is registered.
- If incorrect, immediately update KYC with the telecom provider.
- Stay informed via telecom operator apps or websites.
- Be cautious of calls from unknown names—even if they seem familiar.
- If you run a business, ensure your official number reflects your brand or personal identity.
TRAI’s new rule marks a major shift in how mobile communication works in India. While it brings several benefits like reduced fraud and better caller transparency, it also opens up new conversations around privacy and data use. As a mobile user, being aware and proactive is your best defense.